App Install Guide & FAQ

We supply your favourite Entertainment, Sports, Movies and more! Our Video on Demand catalogue is massive, thousands of Movies & TV Shows...

We have the very best servers, with anti-buffer technology! We want the very best of you and your viewing! It's not just about the content, the apps available are just as important! We provide the very best apps, with the very best customer service.

We believe in providing the best.

HOW TO INSTALL THE MC Hosting app using Downloader

(Firestick 4K or above is required to run our app - method below is the same for other Android devices - just follow the instructions from getting the Downloader app)

First you have to enable "downloads from unknown sources" and "debugging mode" in the developer options.

• Go to Settings.
• My fire TV.
• Developer Options.
• Set both to ON
• Then Settings / Preferences / Privacy - Turn OFF all options - This limits what Amazon can see as to what you're using your Firestick for.

Now that's done, just follow this.

• Install an app called DOWNLOADER, by searching for it on the Firestick home screen.
• On the magnifying glass in the top left corner of the home screen type DOWNLOADER.
• Scroll down to Downloader in the suggestions below. Click it. You will be taken to a download screen - install it.
• Once installed enable JavaScript from the SETTINGS menu on the left hand side of the screen on the downloader app.
• Open the Downloader app and type 904991 directly into the URL field for our app. It will automatically download this app. When the download is complete install it.
• Open the app you have downloaded and enter your username and password that we provided you.  
• You are now ready to go.

To make the app appear on your fire device home screen, if it isn't there, press and hold in the house button until a screen takes over your screen. Select apps and scroll down the list to MCH - Don't click it, just highlight it. Then press the button with the 3 lines on your fire remote and select move to front. The app will then appear on your home screen.

For other devices please contact support@mciptv.co.uk

*To install the MCVPN+ app use code: 94211

How can I place an order?

Just choose the items that suit you best and order via our online store.

Can I change my plan?

Yes, for instance, if you chose a 12 month single connection plan and need an extra connection then you upgrade in the Multiroom section to get an extra connection which allows you to use 2 devices at the same time (must be on the same IP address in the same household).

Do you have a money back guarantee?

We don't offer any money back guarantee, we provide the best service available. All sales are final and non-refundable.

What are the internet requirements?

We offer a non-buffer experience, however, you must have a non-buffering internet connection to experience our service. In order to stream our packages with no issues we recommend customers to have an upload speed of at least 18 Mbps!

We strongly advise that you have the required speeds before purchasing, you can check your speed online and ideally from your device. SPEED TEST WITH NPERF

I have viewing issues, what can I do?

Firstly, ensure you complete the necessary steps prior to reporting issues to us;

• Restart your device.
• Restart your Router / Modem to ensure all cache is cleared – this is advised to be done once a week.
• Check your internet speed for fluctuations, use our speed checker tool by clicking HERE and make sure 'jitter' is below 30ms

If all three checkpoints have been completed and you still feel the issue is at our end, please email us – sales@mciptv.co.uk

Why is my service buffering?

Whilst we offer a seemingly buffer free system by not overloading our servers, you may experience buffering if you have issues with your Internet Service Provider (ISP).

Firstly, please carry out a full speed test HERE.

If your jitter is above 30ms then you have problems with your internet connection, you must contact your ISP regardless of whether this is only happening during certain times of the day. You can try rebooting your router to bring the jitter down.

Can MC Hosting do anything if I have a high jitter?

No, this means that your ISP is having issues with the latency with one of their servers you are connected to, the only way to fix this is to report the issue directly with them; they will also help you with troubleshooting steps to help rectify this.

A few to mention are as follows:

• Restarting modem/router
• Restarting all devices
• Unplugging home phones and wireless printers near your computer (is it interference?)
• Disconnect all devices attached to your router (wired and wireless) to see if this helps.

Do I need to use VPN?

It's always good to be safe and we highly recommend a VPN with all plans; using a VPN provides high security, encryption, stops your ISP from seeing what you are doing, hackers, and more.

We can provide MCVPN+ for all our VFM customers (not available for Smart TV, MAG box or zgemma as they require a standalone VPN router).

If at any point you get stuck, our support team is available to assist you by emailing support@mciptv.co.uk